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Send Copy to Respondent

The Send Copy to Respondent panel lets you automatically email a confirmation to the person who just submitted the form. You write the subject and body, choose which email field on the form is the recipient, and optionally attach a file.

This is separate from the Success Page, which is what the submitter sees in their browser right after submission. The two work together: the Success Page appears on screen, the confirmation email lands in their inbox.

This is also separate from Email Notifications, which sends PDF submissions to your internal team.

Turning it on​

  1. Go to My Forms and click the gear icon on the form you want to configure.
  2. In the left menu, click Send Copy to Respondent.
  3. Check Send a confirmation email to the respondent.

The three configuration sections (Who receives it, Email content, Attach a file) become editable once the toggle is on.

Send Copy to Respondent panel with the confirmation email toggle enabled

1. Who receives it​

The system needs to know which field on the form holds the respondent's email address. Use the Recipient email (form field) dropdown to pick that field.

The dropdown lists every email-type field on the current form. If you don't see the field you expect, open the form in the builder and confirm the field is set to type Email.

Recipient email dropdown showing email fields available on the form

info

Each form has its own recipient field setting. If you have multiple forms, repeat this on each one.

2. Email content​

This is where you write the message the respondent will receive. You can edit both the subject and the body, and insert form-field or profile variables anywhere in either.

Subject​

A single-line field. The default is We've received your ${form-name} submission, but you can replace it with anything.

Body​

A rich text editor with formatting (bold, italic, alignment, lists, tables, links, images) and a Variables menu for inserting dynamic content. Use the Preview button to see how the email will render before you save.

The default body is a ready-to-send confirmation email with:

  • A header bar showing your business name, phone, and email from your profile.
  • A heading: Thanks, we've got your submission.
  • A short confirmation paragraph referencing the submitted ${form-name} and noting that no further action is needed.
  • A line inviting the respondent to reply if they didn't submit the form.
  • A signature signed off with your ${profile-business-name}.
  • A footer noting that replies go to your ${profile-business-email}.

It uses a table-based HTML layout with inline styles so it renders consistently across Outlook, Gmail, Apple Mail, and most mobile clients. You can replace any of it from the rich text editor.

Email content section showing the subject field and rich text body editor

Available variables​

You can drop variables into the subject or body using the Variables menu, or type them directly with the ${variable-name} syntax. Common ones:

  • ${form-name} — name of the form that was submitted
  • ${profile-business-name} — your business name from profile
  • ${profile-business-phone} — your business phone
  • ${profile-business-email} — your business email
  • Any form field by its Unique Name, for example ${first_name}

See the full variables reference for more.

Don't put PHI in the subject or body

The subject and body are not end-to-end encrypted. Email is delivered over TLS, so it's protected in transit, but once it reaches the respondent's mailbox the subject and body sit in their inbox in cleartext.

Any variable that could contain Protected Health Information (patient name, date of birth, diagnosis, address, phone number) ends up readable in their inbox. If the respondent's email provider isn't HIPAA-compliant, that likely doesn't meet HIPAA requirements.

For PHI, use a password-protected attachment in step 3 instead, and keep the subject and body generic.

3. Attach a file (optional)​

Check Attach a file to every confirmation email if you want every respondent to receive the same file with their confirmation (for example, an aftercare PDF, an intake instructions sheet, or a welcome letter).

The file is attached as-is to every confirmation email sent from this form. If you need to send a copy of the submission itself as a password-protected PDF, use the Send PDF to Submitter option on the Success Page instead, which prompts each respondent for their own password.

note

The attachment in step 3 is the same file for every respondent. It is not the submitted form data.

Saving and testing​

Click Save at the bottom of the panel to apply changes.

To test, submit the form yourself using an email address you control and confirm the message arrives, the variables resolve correctly, and the formatting renders the way you want.

Troubleshooting​

The dropdown in "Who receives it" is empty. The form doesn't have an email-type field. Open the form in the builder, add an Email component, save, and reload Form Settings.

Respondents aren't receiving the email. Check three things: the Recipient email field is set in step 1, the form actually collects an email address from the respondent, and the respondent isn't filtering messages from no-reply@hipaatizer.com to spam.

Variables show as raw ${...} text in the email. Confirm the variable name matches a form field's Unique Name exactly, or a valid profile/system variable. Typos or extra spaces break substitution.

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